Privacy Policy

Who we are

HanTom Electrical Solutions Ltd provides electrical and renewable energy related services, including solar, battery storage, EV charging, and related electrical works.

In data protection terms, HanTom Electrical Solutions Ltd is the data controller for the personal information described in this policy unless stated otherwise.

What this policy covers

This policy explains:

• what personal data we may collect;
• how we collect it;
• why we use it;
• the lawful bases we rely on;
• how long we keep it;
• when we may share it;
• your rights in relation to your personal data;
• how to contact us about privacy matters.

The personal data we may collect

Depending on how you interact with us, we may collect and process personal data such as:

• your name;
• your phone number;
• your email address;
• your postal address or installation address;
• details you provide in enquiry forms, quote requests, emails, or phone calls;
• details relating to the services you are interested in;
• communications you send to us and our replies;
• basic website usage or technical information, such as IP address, browser type, device information, and pages visited, where this is collected through server logs, analytics tools, or cookies.

How we collect personal data

We may collect personal data in the following ways:

• when you contact us by phone, email, or website form;
• when you request a quote, survey, callback, booking, or further information;
• when you become a customer or engage us to provide services;
• when you browse our website;
• when you interact with us through social media, reviews, or other communications;
• when personal data is provided to us by third parties in connection with a service request, where appropriate and lawful.

How we use your personal data

We may use your personal data to:

• respond to your enquiries;
• provide quotations, consultations, surveys, and service information;
• book, manage, and deliver our services;
• communicate with you about ongoing or completed work;
• send invoices, payment information, or service-related notices;
• maintain internal records;
• improve our website, services, and customer experience;
• monitor website performance, security, and misuse prevention;
• meet legal, regulatory, tax, insurance, or compliance obligations;
• establish, exercise, or defend legal claims where necessary.

Our lawful bases for using personal data

Under UK data protection law, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on one or more of the following:

Special category data

We do not intend to collect special category personal data through our website unless it is genuinely necessary and you choose to provide it. Please avoid sending sensitive personal data unless it is necessary for your enquiry or service request.

Website forms and enquiries

If you complete a contact form, quote request form, or similar enquiry form on our website, we will use the information you provide to respond to your enquiry and, where relevant, to discuss the services you have requested.

Please only provide information that is relevant to your enquiry.

Cookies and similar technologies

Our website may use cookies or similar technologies for functionality, security, performance, and analytics. Some cookies may be necessary for the website to operate properly, while others may help us understand how visitors use the site.

Where cookies are not strictly necessary, they should only be used with the appropriate consent mechanism. You can also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

Analytics and technical information

Like many websites, we may collect limited technical information when visitors use the site, such as browser type, device type, operating system, referral source, pages viewed, and approximate usage patterns. This information helps us maintain website security, performance, and usability.

Where analytics tools are used, they should be configured in a privacy-conscious way where possible.

Marketing communications

We may contact you in relation to your enquiry, quotation, booking, or existing services. We do not send unsolicited marketing emails or messages where consent is required unless we have the appropriate lawful basis to do so.

You can ask us to stop marketing communications at any time by contacting us using the details in this policy.

Who we may share your data with

We do not sell your personal data. We may share personal data where necessary with:

• staff, contractors, or service providers who help us operate our business;
• website hosting, email, IT, or software providers;
• accountants, insurers, legal advisers, or other professional advisers;
• payment processors, where applicable;
• suppliers, subcontractors, or partners where required to deliver requested services;
• regulators, authorities, courts, or law enforcement where required by law or to protect legal rights.

Where third parties process personal data on our behalf, we expect them to handle it securely and lawfully.

International transfers

We aim to store and process personal data in the UK or in locations with appropriate safeguards. If any service provider transfers personal data outside the UK, we will seek to ensure that appropriate data protection safeguards are in place.

How we keep personal data secure

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, device and account security, appropriate software protections, secure service providers, and restricted access to information where needed.

However, no internet transmission or storage system can be guaranteed to be completely secure, and you provide information at your own risk.

How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for business administration, legal, accounting, tax, insurance, and regulatory purposes.

Retention periods may vary depending on the type of information and the reason we hold it. For example, we may retain:

• general enquiries for a limited period after the enquiry is resolved;
• quotation and project records for longer where needed for follow-up, warranty, compliance, or dispute resolution;
• financial and transaction records for the period required by law and accounting practice.

When personal data is no longer needed, we aim to delete it securely or anonymise it where appropriate.

Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request transfer of certain personal data;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office (ICO).

These rights are not absolute and may depend on the legal basis we are relying on and the circumstances of the request.

How to exercise your rights

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding to certain requests.

Complaints

We would appreciate the chance to address your concerns first. However, if you believe your data has been handled unfairly or unlawfully, you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Third-party websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. You should read their privacy policies before submitting personal information to them.

Children’s privacy

Our website and services are generally aimed at adults. We do not knowingly collect personal data from children through the website unless it is provided as part of a legitimate service enquiry by a parent, guardian, or responsible adult.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business practices. Any updates will be posted on this page with a revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we use personal data, please contact:

HanTom Electrical Solutions Ltd
The Cabin, 22 Blackbird Avenue, Gateford, Worksop, United Kingdom
01909 286101
enquiries@hantomelectricalsolutions.co.uk

This policy applies to the website at hantomelectricalsolutionsltd.com and should be reviewed whenever website forms, cookies, analytics, plugins, or service processes change.